FREQUENTLY ASKED QUESTIONS

What is the best way to make a reservation?

Our best rates & special offers are guaranteed on our own website www.thegrand.ie or alternatively, contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie

What is the hotels credit card policy?

When making a booking, all guests are required to give credit card details to secure bookings. This card will be preauthorized 24 hours in advance of arrival. Debit cards used for guarantee purposes will be charged the first night cost at booking stage.

What payment methods are accepted?

The Grand Hotel accepts all major credit cards. Visa, Mastercard & American Express.

How do I make a group or multi-room booking?

You can book up to 9 rooms on our website www.thegrand.ie or alternatively contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie for further details.

What should I do if I have not received a booking confirmation?

Please contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie and it can be resent to you. Please also check your spam or junk folder.

How can I make a special request?

For special requests, please contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie

Do the room prices include VAT?

Yes, all room prices displayed on our website are inclusive of all taxes and fees. VAT is at the rate of 13.5%

Is my booking guaranteed if I have not provided a credit card?

No, all reservations require credit card details to guarantee bookings. Provisional bookings will be held for an agreed period and then released if not secured with credit card details.

How do I make a cancellation or amendment to my booking?

If you would like to cancel or amend an existing booking, please contact our reservations team for further assistance on +353 1 845 0000 or email booking@thegrand.ie. For third party bookings, please contact the third party directly.

What is the cancellation policy at the Grand Hotel?

For bookings made directly with the hotel or on our own hotel website, our cancellation policy is 24 hours prior to arrival. Reservations which are cancelled less than 24 hours prior to the arrival date, will be subject to a non-arrival charge of one night’s accommodation. Non confirmed reservations will be cancelled. For group bookings, please refer to contracts issued. For third party bookings, please refer to their cancellations T&C’s

What does the no show policy entail?

No-show reservations will be charged one full night’s rate.

What time is check in?

Check-in is from 3.00pm

Does the Grand Hotel accommodate early check in?

Unfortunately, we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until your room becomes available. If you expect to arrive earlier than 3.00pm to the Grand Hotel, we kindly ask that you inform our reservations team prior to arrival on +353 1 8450000 or email booking@thegrand.ie so we can note on your booking and do our best to accommodate your request.

What time is check out?

Check-out is by 12:00 noon.

Does the Grand Hotel accommodate late check out?

Yes, we can accommodate late check out for our guests. Late check out is subject to availability. Please advise us on check in if you would like to avail of this service. Please note additional charges will apply.

Can I leave my luggage at the hotel?

Yes, we provide luggage storage facilities before and after check-in & check-out. Please liaise with the reception team.

What room types are in the Grand Hotel?

The Grand Hotel boasts 203 luxurious bedrooms. Depending on your requirements, you can choose between our different room types, Cosy Rooms, Standard Rooms, Superior Rooms, Executive Rooms and Suites.

Does the Grand Hotel have interconnecting rooms?

Yes, we have interconnecting rooms which are perfect for families of up to 6 guests.

Are there wheelchair accessible rooms?

Yes, we have wheelchair accessible rooms with roll in showers. Please ask us at the time of booking for more details.

Can I get amenities or gifts in the room & what do you offer?

Yes, we offer a variety of amenities that can be placed in rooms prior to guest arrival.

• Homemade chocolate plate – €10.00
• Seasonal fruit bowl – €15.00
• Celebration Cake – from €50.00
• Champagne, prosecco, wine – Prices available on request
• Bouquet of flowers – from €50.00

Please contact the reservations team on +353 1 8450000 or email booking@thegrand.ie

Is it possible to upgrade my room?

Yes, it is possible to upgrade your room. A rate supplement will apply. To upgrade your room, please contact the reservations team on +353 1 8450000 or email booking@thegrand.ie

Are children welcome at the Grand Hotel?

Yes, children are more than welcome at the Grand Hotel.

Do you have family rooms?

Yes, we have large families with two double beds ideal for up to four guests. We also have interconnecting rooms for families of up to 6 guests.

Do you provide cots/cribs in rooms?

Yes, we can provide cots/cribs for children up to two years of age. They must be pre-booked with our reservations team via +353 1 8450000 or booking@thegrand.ie before your arrival to the hotel.

Is there a baby-sitting service available?

We recommend the ‘Belgrave Agency’. For any childminding enquiries, please visit their website www.nanny.ie or call +353 (0)1 280 9341. As the agency will require additional personal information, we recommend guests to contact the Belgrave agency directly.

Do you offer a children’s menu?

Yes, we offer a dedicated children’s menu for our younger guests which is served in both the Matt Ryan Bar and the Coast Restaurant.

What time are children allowed in the pool?

Children are welcome to use the Arena swimming pool from

• 6.30am-7.00pm Monday to Friday
• 8.00am-7.00pm Saturday
• 9.00am-7.00pm Sunday and Public Holidays

Guests under the age of 18 must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 18 are not permitted to use the steam room, sauna, or Jacuzzi.

What are the local family attractions?

Malahide is the ideal location for a family break, looking out onto a beautiful sandy beach with Dublin’s top Family Attractions (hyperlink to things to do page) on its doorstep.

Does the Grand Hotel have its own bar & restaurant on site?

Yes, we offer dining options in our Matt Ryan Bar and Coast Restaurant

What are the opening hours of the Matt Ryan Bar?

The Matt Ryan Bar opening times are:

• 10.30am-11.30pm Monday to Thursday
• 10.30am-12.30am Friday & Saturday
• 12.30pm-11.00pm Sunday

Food is served each day from 12:00 noon-9.00pm.

What are the opening hours of Coast Restaurant?

The Coast Restaurant is open:
For Breakfast

• 7.00am-10.00am Monday to Friday
• 7.30am until 10.30am Saturday, Sunday, and Public Holiday

For Dinner

• 6.00pm-9.00pm Friday & Saturday

Are children allowed in the bar?

Yes, children are more than welcome in the Matt Ryan Bar until 9.00pm.

Is a reservation for dinner required?

Our Matt Ryan Bar is operated on a first come first served basis, so no reservation is required.
For our Coast Restaurant, we advise making dining reservations prior to arrival to avoid disappointment.
Reservations can be made by calling +353 1 8450000.

Do you cater for vegetarians, vegans & gluten free?

Yes, we do. Please inform your waiter if you have any allergies, vegetarian or dietary requirements.

What time is breakfast served?

The Coast Restaurant is open for Breakfast from

• 7.00am-10.00am Monday to Friday
• 7.30am until 10.30am Saturday, Sunday, and Public Holidays

What time is lunch served?

The Matt Ryan Bar serves lunch from 12.00pm-4.00pm

Can I charge bar & restaurant bills to my room?

If you would like to set up billing to your bedroom, please speak to our reception team on check-in

Can I book a private dining space for a special occasion?

Yes, many of our event spaces are available for private hire. If you require more information & would like to discuss your event options, please speak with our events team on +353 1 8450000 or email sales@thegrand.ie

Do you cater to larger groups?

Yes, we can cater for larger groups. If you are planning on dining with a group larger than 10 people, please speak with our events team on +353 1 8450000 or email sales@thegrand.ie

Does the Grand Hotel have a pool & gym?

Yes, all our guests have complimentary access to the 21m swimming pool, steam room, sauna & Jacuzzi and fully equipped gymnasium at the award-winning Arena Health and Fitness Club (hyperlink to website) on the grounds of the Grand Hotel.

What are the opening times of the pool & gym at the Arena Health and Fitness Club?

The Arena Health and Fitness Club opening times are:

• 6.30am-10.00pm (children to 7.00pm) Monday to Friday
• 8.00am-9.00pm (children to 7.00pm) Saturday
• 9.00am-9.00pm (children to 7.00pm) Sunday and Public Holidays
  *Please note we close the pool 30 minutes before closing times and the gym 15 minutes before closing times
  *Guests under the age of 18 must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 18 are not permitted to use the steam room, sauna, or Jacuzzi.

Is it possible to purchase swimwear in the Arena Health and Fitness Club?

Yes, swimwear is available to purchase from the Arena Health and Fitness Club reception.

Are towels available at the swimming pool?

Yes, towels are available from the Arena Health and Fitness Club reception.

Are there any meeting & conference facilities at the Grand Hotel?

Yes, we have fourteen meeting rooms available offering a diverse range of meeting, conference, and event spaces to suit your needs.

How many people can the meeting rooms accommodate?

The capacities of our meeting facilities range up to 400 delegates.

What equipment is included in the meeting rooms?

All our meeting rooms are kitted out to the highest specifications. Our in-room meeting facilities include ClickShare, LCD drop-down screens, flip charts and projectors. Meeting room hire also include pads, pencils, mints, and complimentary Wi-Fi. Additionally, the majority of our meeting rooms boast natural daylight.

Are there food & beverage options available?

Yes, we provide a wide variety of menus to meet your specific requirements, whether it be a business breakfast, a working lunch, buffet, canapés, or a sit-down dinner. Please speak with our events team for further details on +353 1 8450000 or email sales@thegrand.ie

How can I book a meeting, conference, or event space?

Should you wish to book a meeting, conference or event at the Grand Hotel, please contact our events team on +353 1 8450000 or email sales@thegrand.ie. Alternatively, you can also fill out our enquiry form.

Does the Grand Hotel offer corporate rates?

For corporate rate enquiries, please call our sales team on +353 1 8450000 or email sales@thegrand.ie.

Do you host weddings at the Grand Hotel?

Yes, we offer a variety of wedding packages. Speak with our dedicated wedding coordinator on +353 1 8450000, email sales@thegrand.ie to arrange an appointment to plan your special day.

Are pets permitted at the Grand Hotel?

No, unfortunately, we do not allow pets. However, guide dogs are permitted at the Grand Hotel.

Is Wi-Fi available at the Grand Hotel?

Yes, we provide complimentary Wi-Fi in throughout the hotel.

Is the hotel reception desk open 24 hours a day?

Yes, our reception desk is staffed 24 hours a day

What is the Grand Hotel’s smoking policy?

The Grand Hotel operates a strict non-smoking policy. Therefore, all bedrooms are completely non-smoking and fitted with smoke alarms. Please note that a failure to adhere to our non-smoking policy will result in an additional cleaning charge.

Does the Grand Hotel have elevators/lifts?

Yes, we have several elevators/lifts located throughout the hotel for ease of access to all areas.

Do you sell gift vouchers?

Yes, we sell gift vouchers which can be redeemed on all of our hotel facilities. To purchase a voucher please contact us on +353 1 8450000, or email reception@thegrand.ie

Can I rent a car at the hotel or nearby?

Yes, on site we offer a GoCar service, which is ideal for short hire from as little as half an hour. For longer hire there are many car rental options in North County Dublin including Hertz, Enterprise and Avis.

What can I do if I forget something at the hotel?

We understand that personal items can sometimes be left behind. If you have left something behind after check-out, please call +353 1 8450000, or email reception@thegrand.ie and our team will assist you.

Are there hairdressers & beauty salons nearby?

Yes, within minutes walking distances of the Grand Hotel in Malahide village there are a number of hairdressers & beauty salons.

How do I get to the Grand Hotel?

The Grand Hotel is very easily accessible from Dublin City Centre, Dublin International Airport, and major national motorways. For more information please click here.

Are there fridges in the bedrooms?

Yes, we have fridges in our recently refurbished Executive Bedrooms. If you are booking a cosy, standard or superior room, fridges are available on a request basis. Please contact our reservations team on +353 1 8450000 or booking@thegrand.ie to request.

Is there an electrical car charge point nearby?

Yes, there are four EV charge points located in the Grand Hotel Car Park