Frequently Asked Questions
For queries relating to COVID-19, visit our COVID-19 measures and procedures page to find out about our response to the pandemic.
*During our phased re-opening, please note some of our services have been temporarily limited.
Making a booking
What is the best way to make a reservation?
What is the hotels credit card policy?
What payment methods are accepted?
How do I make a group or multi-room booking?
What should I do if I have not received a booking confirmation?
How can I make a special request?
Do the room prices include VAT?
Is my booking guaranteed if I have not provided a credit card?
How do I make a cancellations or amendment to my booking?
What is the cancellation policy at the Grand Hotel?
What does the no show policy entail?
What are the coordinates & Eircode of the Grand Hotel?
How far is the Grand Hotel from Dublin International Airport?
How far is the Grand Hotel from Dublin City Centre?
How do you get to the Grand Hotel?
How close is the Grand Hotel to local attractions & Dublin City Centre attractions?
Are there any shopping areas nearby?
Does the Grand Hotel offer a taxi service?
What time is check in?
Does the Grand Hotel accommodate early check in?
What time is check out?
Does the Grand Hotel accommodate late check out?
Can I leave my luggage at the hotel?
Rooms & Amenities
What room types are in the Grand Hotel?
Does the Grand Hotel have interconnecting rooms?
Are there wheelchair accessible rooms?
Does the Grand Hotel provide room service?
Can I get amenities or gifts in the room & what do you offer?
Please contact the reservations team on +353 1 8450000 or email email@example.com
Is it possible to upgrade my room?
Are children welcome at the Grand Hotel?
Do you have family rooms?
Do you provide cots/cribs in rooms?
Is there a baby-sitting service available?
Do you offer a children’s menu?
What time are children allowed in the pool?
Guests under the age of 18 must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 18 are not permitted to use the steam room, sauna, or Jacuzzi.
What are the local family attractions?
Does the Grand Hotel have its own bar & restaurant on site?
What are the opening hours of the Matt Ryan Bar?
Food is served each day from 12:00 noon-9.00pm.
What are the opening hours of Coast Restaurant?
Are children allowed in the bar?
Is a reservation for dinner required?
Do you cater for vegetarians, vegans & gluten free?
What time is breakfast served?
Do you offer room service breakfast?
What time is lunch served?
The Matt Ryan Bar serves lunch from 12.30pm-4.00pm
Can I charge bar & restaurant bills to my room?
Can I book a private dining space for a special occasion?
Pool & Gym
Does the Grand Hotel have a pool & gym?
What are the opening times of the pool & gym at the Arena Health and Fitness Club?
*Please note we close the pool 30 minutes before closing times and the gym 15 minutes before closing times
Is it possible to purchase swimwear in the Arena Health and Fitness Club?
Are towels available at the swimming pool?
Meeting & Events
Are there any meeting & conference facilities at the Grand Hotel?
What equipment is included in the meeting rooms?
Are there food & beverage options available?
How can I book a meeting, conference, or event space?
Does the Grand Hotel offer corporate rates?
Do you host weddings at the Grand Hotel?
General Hotel information
Are pets permitted at the Grand Hotel?
Is Wi-Fi available at the Grand Hotel?
Is the hotel reception desk open 24 hours a day?
What is the Grand Hotel’s smoking policy?
Does the Grand Hotel have elevators/lifts?
Do you sell gift vouchers?
Can I rent a car at the hotel or nearby?
What can I do if I forget something at the hotel?
Are there hairdressers & beauty salons nearby?
How do I get to the Grand Hotel?
Are there fridges in the bedrooms?
Is there an electrical car charge point nearby?