Frequently Asked Questions

Our best rates & special offers are guaranteed on our own website www.thegrand.ie or alternatively, contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie

When making a booking, all guests are required to give credit card details to secure bookings. This card will be preauthorized 24 hours in advance of arrival. Debit cards used for guarantee purposes will be charged the first night cost at booking stage.

The Grand Hotel accepts all major credit cards. Visa, Mastercard & American Express.

You can book up to 9 rooms on our website www.thegrand.ie or alternatively contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie for further details.

Please contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie and it can be resent to you. Please also check your spam or junk folder.

For special requests, please contact our reservations team directly on +353 1 845 0000 or email booking@thegrand.ie

Yes, all room prices displayed on our website are inclusive of all taxes and fees. VAT is at the rate of 13.5%

No, all reservations require credit card details to guarantee bookings. Provisional bookings will be held for an agreed period and then released if not secured with credit card details.

If you would like to cancel or amend an existing booking, please contact our reservations team for further assistance on +353 1 845 0000 or email booking@thegrand.ie. For third party bookings, please contact the third party directly.

For bookings made directly with the hotel or on our own hotel website, our cancellation policy is 24 hours prior to arrival unless an advanced purchase rate is booked where the T&C are non cancellable & non refundable. Reservations which are cancelled less than 24 hours prior to the arrival date, will be subject to a non-arrival charge of one night’s accommodation. Non confirmed reservations will be cancelled. For group bookings, please refer to contracts issued. For third party bookings, please refer to their cancellations T&C’s

No-show reservations will be charged one full night’s rate.

Check-in is from 3.00pm

Unfortunately, we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until your room becomes available. If you expect to arrive earlier than 3.00pm to the Grand Hotel, we kindly ask that you inform our reservations team prior to arrival on +353 1 8450000 or email booking@thegrand.ie so we can note on your booking and do our best to accommodate your request.

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

The amount that we pre-authorise will depend on the amount of nights that you stay and the charges added to your room account throughout your stay.

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

No, only credit cards can be pre-authorised.

Elavon are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.elavon.ie

This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement winthin 3 working days. However, if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 5 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

Please note that the hotel reserves the right to pre-authorise your credit card 48 hours prior to arrival. Non-valid cards will result in automatic cancellation of the reservation.

Check-out is by 12:00 noon.

Yes, we can accommodate late check out for our guests. Late check out is subject to availability. Please advise us on check in if you would like to avail of this service. Please note additional charges will apply.

Yes, we provide luggage storage facilities before and after check-in & check-out. Please liaise with the reception team.

The Grand Hotel boasts 202 luxurious bedrooms. Depending on your requirements, you can choose between our different room types, Cosy Rooms, Standard Rooms, Superior Rooms, Executive Rooms and Suites.

Yes, we have interconnecting rooms which are perfect for families of up to 6 guests.

Yes, we have wheelchair accessible rooms with roll in showers. Please ask us at the time of booking for more details.

Yes, we offer a variety of amenities that can be placed in rooms prior to guest arrival.

• Homemade chocolate plate – €10.00

• Seasonal fruit bowl – €15.00

• Celebration Cake – from €50.00

• Champagne, prosecco, wine – Prices available on request

• Bouquet of flowers – from €50.00

Please contact the reservations team on +353 1 8450000 or email booking@thegrand.ie

Yes, it is possible to upgrade your room. A rate supplement will apply. To upgrade your room, please contact the reservations team on +353 1 8450000 or email booking@thegrand.ie

Yes, children are more than welcome at the Grand Hotel.

Yes, we have large families with two double beds ideal for up to four guests. We also have interconnecting rooms for families of up to 6 guests.

Yes, we can provide cots/cribs for children up to two years of age. They must be pre-booked with our reservations team via +353 1 8450000 or booking@thegrand.ie before your arrival to the hotel.

We recommend the ‘Belgrave Agency’. For any childminding enquiries, please visit their website www.nanny.ie or call +353 (0)1 280 9341. As the agency will require additional personal information, we recommend guests to contact the Belgrave agency directly.

Yes, we offer a dedicated children’s menu for our younger guests which is served in both the South Bank Bar and the Coast Restaurant.

Children are welcome to use the Arena swimming pool from

• 6.30am-7.00pm Monday to Friday

• 8.00am-7.00pm Saturday

• 9.00am-7.00pm Sunday and Public Holidays

Guests under the age of 18 must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 18 are not permitted to use the steam room, sauna, or Jacuzzi.

Malahide is the ideal location for a family break, looking out onto a beautiful sandy beach with Dublin’s top Family Attractions on its doorstep.

Yes, we offer dining options in our South Bank Bar and Coast Restaurant.

The South Bank Bar opening times are:

• 10.30am-11.30pm Monday to Thursday

• 10.30am-12.30am Friday & Saturday

• 12.30pm-11.00pm Sunday

Food is served each day from 12:00 noon-9.00pm.

The Coast Restaurant is open:
For Breakfast

• 7.00am-10.00am Monday to Friday

• 7.30am until 10.30am Saturday, Sunday, and Public Holiday

For Dinner

• 5.30pm-9.30pm Friday & Saturday

Yes, children are more than welcome in the South Bank Bar until 9.00pm.

Our South Bank Bar is operated on a first come first served basis, so no reservation is required.
For our Coast Restaurant, we advise making dining reservations prior to arrival to avoid disappointment.
Reservations can be made by calling +353 1 8450000.

Yes, we do. Please inform your waiter if you have any allergies, vegetarian or dietary requirements.

The Coast Restaurant is open for Breakfast from

• 7.00am-10.00am Monday to Friday

• 7.30am until 10.30am Saturday, Sunday, and Public Holidays

The South Bank Bar serves lunch from 12.00pm-4.00pm

If you would like to set up billing to your bedroom, please speak to our reception team on check-in

Yes, many of our event spaces are available for private hire. If you require more information & would like to discuss your event options, please speak with our events team on +353 1 8450000 or email sales@thegrand.ie

Yes, we can cater for larger groups. If you are planning on dining with a group larger than 10 people, please speak with our events team on +353 1 8450000 or email sales@thegrand.ie.

Yes, all our guests have complimentary access to the 21m swimming pool, steam room, sauna & Jacuzzi and fully equipped gymnasium at the award-winning Arena Health and Fitness Club on the grounds of the Grand Hotel.

The Arena Health and Fitness Club opening times are:

• 6.30am-10.00pm (children to 7.00pm) Monday to Friday

• 8.00am-9.00pm (children to 7.00pm) Saturday

• 9.00am-9.00pm (children to 7.00pm) Sunday and Public Holidays
  *Please note we close the pool 30 minutes before closing times and the gym 15 minutes before closing times
  *Guests under the age of 18 must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 18 are not permitted to use the steam room, sauna, or Jacuzzi.

Yes, swimwear is available to purchase from the Arena Health and Fitness Club reception.

Yes, towels are available from the Arena Health and Fitness Club reception.

Yes, we have fourteen meeting rooms available offering a diverse range of meeting, conference, and event spaces to suit your needs.

The capacities of our meeting facilities range up to 400 delegates.

All our meeting rooms are kitted out to the highest specifications. Our in-room meeting facilities include ClickShare, LCD drop-down screens, flip charts and projectors. Meeting room hire also include pads, pencils, mints, and complimentary Wi-Fi. Additionally, the majority of our meeting rooms boast natural daylight.

Yes, we provide a wide variety of menus to meet your specific requirements, whether it be a business breakfast, a working lunch, buffet, canapés, or a sit-down dinner. Please speak with our events team for further details on +353 1 8450000 or email sales@thegrand.ie

Should you wish to book a meeting, conference or event at the Grand Hotel, please contact our events team on +353 1 8450000 or email sales@thegrand.ie. Alternatively, you can also fill out our enquiry form.

For corporate rate enquiries, please call our sales team on +353 1 8450000 or email sales@thegrand.ie.

Yes, we offer a variety of wedding packages. Speak with our dedicated wedding coordinator on +353 1 8450000, email sales@thegrand.ie to arrange an appointment to plan your special day.

No, unfortunately, we do not allow pets. However, guide dogs are permitted at the Grand Hotel.

Yes, we provide complimentary Wi-Fi in throughout the hotel.

Yes, our reception desk is staffed 24 hours a day

The Grand Hotel operates a strict non-smoking policy. Therefore, all bedrooms are completely non-smoking and fitted with smoke alarms. Please note that a failure to adhere to our non-smoking policy will result in an additional cleaning charge.

Yes, we have several elevators/lifts located throughout the hotel for ease of access to all areas.

Yes, we sell gift vouchers which can be redeemed on all of our hotel facilities. To purchase a voucher please contact us on +353 1 8450000, or email reception@thegrand.ie

Yes, on site we offer a GoCar service, which is ideal for short hire from as little as half an hour. For longer hire there are many car rental options in North County Dublin including Hertz, Enterprise and Avis.

We understand that personal items can sometimes be left behind. If you have left something behind after check-out, please call +353 1 8450000, or email reception@thegrand.ie and our team will assist you.

Yes, within minutes walking distances of the Grand Hotel in Malahide village there are a number of hairdressers & beauty salons.

The Grand Hotel is very easily accessible from Dublin City Centre, Dublin International Airport, and major national motorways.

Yes, we have fridges in our recently refurbished Executive Bedrooms. If you are booking a cosy, standard or superior room, fridges are available on a request basis. Please contact our reservations team on +353 1 8450000 or booking@thegrand.ie to request.

Yes, there are four EV charge points located in the Grand Hotel Car Park