We are delighted to confirm that we have completed the Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course and have received our Safety Charter accreditation.
As we continue to face the challenges that COVID-19 brings and how our way of life has changed dramatically over the past few months, we now need to adapt to the ‘’new normal’’. Now more than ever, our number one priority is to ensure a safe, healthy and welcoming stay at the Grand Hotel for all our guests and team. As we adhere to Government recommendations & restrictions, we would like to advise you on some of the modifications made to our procedures, services, health, and hygiene measures to give you peace of mind for your stay with us.
** If you have travelled outside of Ireland in the last 14 days, please contact the Grand Hotel directly on +353 1 845 0000 prior to your arrival for updates on services offered.
Health and Hygiene Measures
For our guest & team wellbeing we are adhering strictly to the Government, the Health Service Executive (HSE) and the World Health Organisation (WHO) guidelines, together with enhanced cleaning and hygiene measures in compliance with the industry experts, ECOLAB. The measures we are implementing include:
There is ongoing deep cleaning of all key touch points throughout the hotel i.e., door handles, lifts, and restrooms, etc.
We have placed floor markings throughout the hotel to assist with social distancing.
There is reminder COVID-19 informational signage throughout hotel.
We have increased number of hand sanitisers in public areas.
For your safety, when using lifts, guest numbers will be limited.
To limit contact, we have introduced protective screens, removed all inessential reading & promotional material from public areas and have reviewed bedroom amenities.
All our cleaning products are supplied by ECOLAB, which are the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
Our hotel team are receiving ongoing briefings and training on enhanced operating & hygiene procedures.
We are providing our team with appropriate Personal Protective Equipment (PPE). Our team members will wear face masks where appropriate for your protection.
Procedures & Services
For your safety & wellbeing we have refined our hotel experience, from check-in procedures to bedroom servicing and dining.
Arrival and Check-in
Prior to arrival, guests will receive a pre check in email for pre-registration and payment.
As part of the pre-registration, we will require a mobile telephone number & email address per guest in line with COVID-19 contact tracing guidelines.
As part of pre-registration, we would ask that all our guests’ pre-book their preferred breakfast & dinner time.
As always where credit card payment applies, preauthorisation will be processed prior to arrival. To limit contact where possible, we are operating card only payments.
On arrival, guests will be requested to sanitise their hands as they enter the hotel at the sanitising stations provided.
In line with recommendations, we have added protective screens to our reception desk.
Guests’ temperature will be taken on arrival by the reception team and recorded. Please note guests displaying a temperature of 38°C+, will unfortunately not be allowed to check-in.
On arrival where pre-registration has been completed, our reception team will finalise check in by issuing bedroom keys. To limit contact, there will be no signing of registration cards.
Face masks & gloves are available at reception for guests if required.
Reception desk touch points are sanitised after each use.
If you would prefer your room not to be serviced during your stay, please hang the Do Not Disturb sign on your door and your room will not be serviced.
To ensure your safety, we have removed some in-room amenities to limit touch points i.e., reading materials, note pads, pencils, glasses.
Our bedrooms are deep cleaned as per COVID-19 guidelines, with focus on all key touch points. All our bedding and towels are laundered at 70°C. Once the bedroom has been deep cleaned, it is inspected and approved by management before being sealed until your arrival.
Our cleaning products are supplied by ECOLAB, which are the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
Our housekeeping team will deep clean all key touch points regularly i.e., door handles, lifts, and restrooms, etc.
In line with COVID-19 etiquette, please wash your hands on a regular basis and avail of the hand sanitisers in public areas.
To assist with social distancing, please follow all floor markings.
We have temporarily modified some of our facilities to adhere to social distancing.
When using lifts, please follow signage which allows one guest or family at a time per lift.
To limit contact, all promotional material has been removed from public areas.
There is reminder COVID-19 informational signage throughout hotel.
Coast Restaurant reopens for dinner on Fridays & Saturdays from June 19th, 2021.
Breakfast is served in our Coast Restaurant.
We would ask that all our guests’ pre-book their breakfast with the reception team.
Please advise our reception team of any dietary requirements.
Matt Ryan Bar
Our Matt Ryan Bar is available to book from 11.30am - 9pm daily
Please ensure your preferred dining time is prebooked ahead of arrival.
We can hold reservations for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your reservation time, we reserve the right to mark your reservation as a no-show or cancellation and your table will be reallocated.
Outside Dining in The Garden
The Garden is the newest addition to the Grand Hotel’s food and beverage offering with the best panoramic views of Malahide Estuary and Marina. The beautiful garden setting and views, offers a stunning backdrop to your dining experience. The perfect place to enjoy a relaxed bite to eat, sip on a cool drink and catch up with friends and family
The Arena Health & Fitness Club open to all out guests.
To further limit contact, guests’ invoice will be emailed on check out if prepayment was received in advance.
Incidental payments will also be processed on departure with the final invoice emailed.
Our dedicated COVID-19 officer will be available for any queries or concerns regarding COVID-19.
Our hotel team are receiving ongoing briefings and training on enhanced operating procedures and measures.
We are providing our team with appropriate Personal Protective Equipment (PPE). Our team members may wear face masks where appropriate for your protection.
All staff members will have their temperature taken prior to starting their working day. Should they display a temperature of 38°C+, they will not be permitted to work.
All the above procedures and measures have been implemented with the health and safety of our guests and staff in mind, as this is our number one priority.
We would ask you, as our guest to please adhere to the following in the interest of the health & safety of us all:
If you are feeling unwell, please do not travel.
If you have travelled from outside of Ireland, please advise our team prior to arrival and we would request that you follow the EU traffic light travel system.
In line with Government recommendations and in the interest of safety of our guests and team, when moving within shared indoor spaces, we would request that face coverings are worn. Masks are available from the reception desk.
If at any stage during your stay you are feeling unwell or displaying symptoms of COVID-19, please self-isolate inside your bedroom, contact your GP or the HSE on 1850 24 1850 and advise reception.
While COVID-19 has tweaked how we may do things your enjoyment & Grand Hotel experience is still always at the heart of everything we do.